Challenge: A global Telecommunications Firm wanted to launch their first online, customized Employee Culture/Opinion Survey. The company wanted to include all employees in nine different countries. Furthermore, the company wanted to complete the entire survey process from start (determining what to measure) to finish (data analysis and summary of results) within eight weeks. This was a very tight deadline, as a project of this size would typically take 12 to 16 weeks to complete.

Action: With the short amount of time, The Leets Consortium quickly pulled together their resources and executed quick turnover on all actionable items. From facilitating focus groups and Subject Matter Expert interviews to developing items and creating the online survey, each step was executed with precision and speed. Once data collection was completed, an in-depth data analysis by work group, department, division, and business unit was conducted.

Result: The response rate of the online survey was 90%. The survey included an open-ended question at the end, which allowed employees to give their feedback on the survey process. The response from the participants was extremely positive and they enjoyed the ease of the survey process. Furthermore, the executive team noted the quality of the data analysis and well-executed processes. After this survey process, they now have implemented the survey into the organization and use it annually.